1. Order Processing

Orders are processed on business days (Monday to Saturday), excluding public holidays. Most orders are processed within 1–2 business days after successful payment confirmation. Processing times may be longer during festivals or promotional sales.

2. Shipping Coverage

HARIDHOOP currently ships to most serviceable locations across India. Delivery to remote areas may take additional time depending on courier availability.

3. Delivery Timeline

Estimated delivery times are:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 3–7 business days

• Remote Locations: 5–10 business days

These are estimated timelines and may vary.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment. Free shipping may be offered on selected orders or promotional campaigns.

5. Order Tracking

After dispatch, customers will receive shipment tracking details via their registered email address, mobile number, or WhatsApp (where available).

6. Delivery Attempts

Courier partners generally make multiple delivery attempts. If delivery fails due to an incorrect address, incorrect contact details, customer unavailability, or refusal to accept the parcel, re-shipping charges may apply.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. HARIDHOOP is not responsible for delays caused by incorrect details.

8. Damaged Packages

If the parcel appears damaged or tampered with at delivery, inspect it carefully and contact customer support within 24 hours with photographs of the package and product.

9. Partial Shipments

Orders containing multiple products may be shipped separately depending on stock availability or logistics requirements. Additional shipping charges will not normally apply for split shipments.

10. Delivery Delays

Delivery may be delayed due to weather conditions, natural disasters, transport disruptions, strikes, public holidays, government restrictions, or other circumstances beyond our control.

11. International Shipping

HARIDHOOP primarily serves customers within India. International shipping may be introduced in the future, subject to separate terms.

12. Order Cancellation Before Dispatch

Orders may be cancelled before dispatch by contacting customer support. Once dispatched, cancellations will be governed by the Return, Refund & Cancellation Policy.

13. Contact Us

HARIDHOOP Enterprises

• GSTIN: 09CSKPB1934N1ZF

• Email: info@haridhoop.com

• Phone: +91 93544 18853

• Customer Support Hours: Monday–Saturday, 10:00 AM–5:00 PM (IST)

• Address: Bijnor, Uttar Pradesh – 246701, India