1. Order Cancellation

Customers may request cancellation before an order has been dispatched. Once shipped, cancellations are generally not possible. HARIDHOOP may cancel orders due to stock unavailability, pricing errors, payment verification issues, suspected fraud, or circumstances beyond reasonable control. Eligible prepaid orders will be refunded to the original payment method.

2. Return Eligibility

Returns are accepted only for products that are damaged during transit, defective, incorrect, or incomplete. Return requests must be made within 48 hours of delivery. Products should be unused and returned in their original packaging with proof of purchase.

3. Non-Returnable Products

For hygiene and quality reasons, opened Incense Sticks, Dhoop Sticks, Wet Dhoop, Dhoop Cones, Sambrani Cups, and opened gift/combo packs are not eligible for return. Products damaged due to misuse or improper storage are also not eligible.

4. Damaged or Incorrect Orders

Please contact customer support within 48 hours of delivery with your order number, clear photographs of the parcel and product, and a brief description of the issue. After verification, a replacement or refund may be approved.

5. Replacement

If a replacement is approved, a new product will be dispatched subject to stock availability. If unavailable, a similar product or refund may be offered.

6. Refunds

Approved refunds are processed to the original payment method within approximately 5–10 business days. Shipping charges may not be refundable unless the error was caused by HARIDHOOP.

7. Return Shipping

If the return is approved because HARIDHOOP supplied a damaged, defective, or incorrect product, return shipping will normally be arranged or paid by HARIDHOOP. Otherwise, return shipping charges may be borne by the customer.

8. Refused Deliveries

If a customer refuses delivery without a valid reason or provides an incorrect address, applicable shipping or handling charges may be deducted from any eligible refund.

9. Force Majeure

Refunds, replacements, or deliveries may be delayed due to events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or government restrictions.

10. Policy Updates

HARIDHOOP reserves the right to update this policy at any time. The latest version will always be available on our website.

11. Contact Us

HARIDHOOP Enterprises

• GSTIN: 09CSKPB1934N1ZF

• Email: info@haridhoop.info

• Phone: +91 93544 18853

• Customer Support Hours: Monday–Saturday, 10:00 AM–5:00 PM (IST)

• Address: Bijnor, Uttar Pradesh – 246701, India